Live from Agile Minds (Ghent): Challenging requirements

Summary:
- there’s no such thing as a know-it-all customer.
- sales has an ambigious role: they must express they know everything, but should always start from à clean slate.
- talking to customers yourself (as a developer) is better than listening to product managers.
- Do not try to solve unknown problems, define the problem first.
- Refuse to use a specific technology. It does not increase sales, but increases the work load.
- Dare to ask why!
- The first solution isn’t always the best.
- Start with a high level story and refine.
- A project has maximum 3 goals, resulting in faster time to market